Thank you for choosing East Continental Gems for your jewelry needs. We strive to provide you with high-quality products and excellent customer service. Please review our return policy below.
Due to the unique and customized nature of our products, we do not accept returns. We carefully handcraft each piece to meet the highest standards and specifications, and strive to ensure that each item is delivered in its best condition.
If you wish to exchange your purchased item, we are happy to accommodate exchanges within 14 days of the original purchase date. To be eligible for an exchange, please make sure that:
To initiate an exchange, please follow these steps:
Customers are responsible for all shipping costs associated with an exchange. East Continental Gems will cover the shipping costs for the replacement item.
Refunds will not be issued for exchanged items. If the replacement item is of a higher value than the original item, the customer will be responsible for the price difference.
If you receive a damaged or defective item, please contact us immediately at info@eastcontinentalgems.com with your order number and clear photos of the damaged or defective product. We will work with you to resolve the issue promptly.
If you have any questions or concerns about our return policy, please contact our Customer Service team at info@eastcontinentalgems.com or call us at 212-575-0945.
East Continental Gems reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the latest information.
Thank you for choosing East Continental Gems. We appreciate your understanding and cooperation.